Terms of Service

To request a cancellation, return, refund, or appointment change, email jasont@techhelpswfl.com or call 239-834-4377. Include your name, order or invoice number, the affected items or appointment, and the reason for your request. Please obtain return instructions before sending equipment back.

You may cancel a standard equipment order before it ships, is picked up, or is installed for a full refund of the canceled items, related tax, and shipping or delivery charges not incurred. Once an order ships or is collected, the return terms below apply. Special-order and custom items follow Section 4.

If we cannot ship within the promised period, or within 30 days when no shipping period was stated, we will notify you and offer a revised shipment date and the choice to accept the delay or cancel for a full, prompt refund of the unshipped portion, including related tax and applicable shipping charges. If we cannot fulfill an order, we will cancel and refund the unfulfilled portion. Special-order restrictions do not override these rights.

Request a return within 14 calendar days after delivery or pickup. Standard returns must be unused, unopened, factory-sealed where supplied sealed, and complete with original packaging, accessories, and proof of purchase. Send the authorized return within 14 calendar days after we provide return instructions.

Eligible unopened returns have no restocking fee. Opened-but-unused equipment may be accepted after review. An approved opened return may carry a restocking fee of up to 15% of the item's actual purchase price before tax, but only if that fee was disclosed before purchase. We will confirm the exact fee before you return the item.

Used, installed, modified, or customer-damaged equipment is not eligible for a change-of-mind return. These limits do not exclude claims for defects, incorrect items, or remedies required by law.

For change-of-mind returns, you pay return shipping. Original shipping or delivery charges for completed delivery are not refundable. We cover reasonable return shipping for confirmed defects on arrival, shipping damage, or our fulfillment errors.

A special-order, custom-configured, or made-to-order item may become noncancelable or nonreturnable after procurement or customization begins only when the specific restriction and any cancellation charge were clearly disclosed and accepted before payment. Ordinary catalog equipment is not automatically a special order merely because we obtain it from a supplier.

Any permitted deduction will be itemized. Final-sale restrictions do not remove rights relating to defective goods, our failure to fulfill the order, or legally required cancellation and refund rights.

Please provide at least 24 hours' notice to cancel or reschedule an appointment without an appointment-cancellation fee. Equipment already ordered is handled separately under the equipment terms above.

For less than 24 hours' notice, a no-show, or lack of required site access, a cancellation or trip charge applies only when its amount and triggering conditions were disclosed and accepted at booking. If no amount was disclosed, no such fee will be charged.

If we cancel an appointment, you may reschedule or receive a refund of prepaid services we have not performed. Unsafe weather or site conditions may require rescheduling; no late-cancellation fee applies when those conditions prevent the appointment.

Equipment, materials, applicable shipping / delivery charges and tax are due at checkout when shown in your order. Installation labor is due upon completion unless a different payment schedule was provided and accepted in writing.

Deposits are credited toward your order or project. A deposit is not automatically forfeited when you cancel. We will refund any amount remaining after lawful, itemized charges for authorized work already performed, equipment retained by you, and specifically disclosed and accepted nonrecoverable special-order costs or cancellation fees. We will not deduct the same charge twice.

Properly completed, authorized labor is not refundable solely because you change your mind or return equipment. Prepaid labor that has not been performed is refundable, less any permitted appointment fee. Claims about incomplete or defective work remain subject to the workmanship warranty and applicable law.

Inspect equipment promptly and contact us as soon as you discover a problem, ideally within 48 hours of delivery for visible shipping damage or an incorrect item. This requested reporting period does not shorten warranty coverage or statutory rights.

Keep the packaging and provide photos when practical. We will assess the issue and arrange an appropriate repair, replacement, or refund consistent with the circumstances, applicable warranty, and law. Restocking fees do not apply to confirmed defective items or our fulfillment errors. Opening packaging to discover a defect does not by itself disqualify a claim.

Manufacturer warranty terms vary by product. We assist with manufacturer warranty claims at no charge for products we installed. Any separately chargeable removal, reinstallation, or other labor must be disclosed and approved before work begins, and no charge applies to work covered by our workmanship warranty or required legal remedy.

Our installation workmanship warranty lasts 90 days from completion, subject to the coverage and exclusions in our Terms of Service. Contact us during that period; we will respond within two business days. Statutory rights are not limited by this warranty period.

Refunds reflect the amount actually paid for eligible items or services, including applicable tax adjustments and authorized deductions. For bundles or discounted purchases, refunds use the item's discounted amount or the allocation disclosed before purchase; they do not use full retail pricing.

Eligible refunds are issued within 7 business days after we receive the returned item or an eligible cancellation request, unless a shorter legal deadline applies. Bank posting times vary. Refunds return to the original payment method where possible. We do not substitute store credit without your agreement or deduct payment-processing fees from a refund otherwise due under this policy.

Subscriptions or monitoring plans purchased directly from another provider are governed by that provider's terms. Returning equipment or canceling installation with us does not automatically cancel those subscriptions.

Nothing in this policy waives rights or remedies that cannot legally be waived. Where a transaction carries a mandatory cancellation period, required notice, or different refund deadline, those requirements take priority over this policy, including any final-sale or deposit provision.