Terms of Service

By accessing techhelpswfl.com or by booking, requesting, or purchasing any service or product from I.T. Help of SWFL (“we,” “us,” or “our”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

I.T. Help of SWFL provides residential and commercial technology services across Southwest Florida, including TV mounting, smart home automation, home theater installation, Wi-Fi and network setup, yacht and marine technology, business IT, and on-site IT support.

All services are licensed and insured in the State of Florida. Service availability, pricing, and scheduling may vary by location and project complexity.

• Online quotes and estimates are non-binding until confirmed in writing.
• Final pricing depends on on-site assessment, material selection, and labor required.
• Appointments are booked through our website, phone, or email and confirmed by our team.
• Cancellations require at least 24 hours’ notice. Same-day cancellations or no-shows may incur a trip-charge fee.
• We reserve the right to reschedule due to weather, parts availability, or safety concerns.

We accept credit and debit cards, ACH, and Square in-person tap-to-pay. Online shop orders are processed securely through Stripe. For installation projects:

• A deposit may be required for jobs exceeding a defined threshold or requiring custom equipment.
• Final payment is due upon completion unless otherwise agreed in writing.
• Past-due invoices may accrue interest at 1.5% per month or the maximum permitted by Florida law.

Products listed in our shop are sold as curated bundles or stand-alone items. By placing an order:

• You confirm the shipping address and contact information you provide are accurate.
• Title and risk of loss pass to you upon delivery to the carrier.
• Free local delivery is available within Southwest Florida; other regions ship at calculated rates.
• Returns are accepted within 14 days of delivery for unopened, factory-sealed product. Installed product cannot be returned. Restocking fees up to 15% may apply to opened-but-unused returns.
• Manufacturer defects are covered by the manufacturer’s warranty (typically 1–2 years). We will assist with warranty claims at no charge for products we installed.

We warrant our installation labor for 90 days from completion against defects in workmanship. This warranty does not cover:

• Damage caused by misuse, accidents, power surges, water, or unauthorized modifications
• Pre-existing wiring, infrastructure, or third-party equipment we did not supply
• Software updates, ISP outages, or changes to third-party cloud services
• Cosmetic wear, paint touch-ups, or drywall imperfections beyond reasonable installation patching

To make a warranty claim, contact us within the warranty period and we will respond within two business days.

• Provide safe, accessible work areas and any necessary HOA or building approvals.
• Disclose any structural, electrical, or network conditions that could affect installation.
• Be present (or designate an authorized adult) for the duration of the appointment.
• Keep pets and children away from active work areas for safety.

To the maximum extent permitted by Florida law, I.T. Help of SWFL’s total liability for any claim arising out of services or products is limited to the amount you paid for the specific service or product giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost data, lost revenue, or loss of use.

We do not guarantee uninterrupted service from third-party providers (ISPs, streaming services, cloud platforms) or compatibility with future firmware updates outside our control.

All content on this website — including text, graphics, logos, photos, blog posts, and design — is the property of I.T. Help of SWFL or its licensors and is protected by U.S. and international copyright laws. You may not reproduce, redistribute, or create derivative works without our written permission.

Our blog content is generated with the help of AI tools and reviewed by our team. You may share blog articles with proper attribution and a link back to the original post.

You agree not to:

• Use the website for any unlawful purpose or to violate any applicable laws
• Attempt to gain unauthorized access to our systems, accounts, or admin areas
• Scrape, copy, or republish substantial portions of the site without permission
• Submit false information through forms or impersonate any person or entity
• Interfere with the security or proper functioning of the website

You agree to indemnify and hold harmless I.T. Help of SWFL, its owners, employees, and contractors from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, misuse of the website, or violation of any third-party rights.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in Collier County, Florida.

Before filing any formal claim, you agree to first contact us in good faith to attempt resolution. We will do the same.

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the website or services after a change constitutes acceptance of the revised Terms.

Questions about these Terms? Reach out: