Security
Suspicious pop-up, email or 'virus' warning
A pop-up says you're infected, or a caller says they're from tech support.
- 1
Don't call the number or click
Real companies like Microsoft, Apple and banks do not show pop-ups with phone numbers. Don't call, click, or download anything from the message.
- 2
Close the browser
Close the browser window. If it won't close: Windows, press Ctrl+Shift+Esc and end the browser. Mac, press Option+Command+Esc and force quit the browser. When reopening, don't restore the previous tabs.
- 3
Never share codes or passwords
Don't give anyone a verification code, password, or remote access unless you contacted them first using a number you trust. Our team will never ask for these.
- 4
If you already gave access or paid
Disconnect the computer from the internet (turn off Wi-Fi). Call your bank if you paid or shared card details. Then use Urgent Tech Help so we can check the computer.
When to call a technician
Use Urgent Tech Help right away if you gave someone remote access, a password, or payment information.
Did this fix it?
Common questions
Is my computer really infected?+
Usually not. These pop-ups are scary web pages designed to make you call. Closing the browser usually ends it.
Someone has remote access to my computer. What do I do?+
Turn off Wi-Fi or unplug the network cable, contact your bank if needed, and request urgent help.
Scams targeting Southwest Florida retirees and seasonal residents are common. We help families in Naples and Fort Myers clean up and stay safe. Our service areas.