Email not sending, receiving or syncing
Stuck in the outbox, new mail isn't arriving, or the phone stopped syncing.
- 1
Check the internet connection
Open a website on the same device. If websites don't load, fix the internet first.
- 2
Try webmail
Sign in to your email in a web browser (for example gmail.com, outlook.com or icloud.com). If mail works there, the problem is the email app on your device, not your account.
- 3
Check storage
A full mailbox stops new mail. Webmail usually shows storage used. Empty the Trash and Spam folders.
- 4
Restart the app and device
Fully close the email app, restart the device, and open the app again.
- 5
Be careful with password prompts
If the app keeps asking for your password, only enter it in the official app or website you normally use. Never type it into a link from an email or text. Our team and our AI helper will never ask for your password or verification codes.
When to call a technician
Call us if you can't sign in to webmail, if you think someone else accessed your account, or if business email is down for your team.
Did this fix it?
Common questions
I think my email was hacked. What now?+
Use Urgent Tech Help or call us. Don't reply to suspicious messages, and change your password only on the official website.
Why does my phone keep asking for my password?+
Usually the password changed or security settings were updated. Sign in once on the official website, then update it on the phone.
We support home and small-business email for professionals across Naples, Bonita Springs and Fort Myers. Our service areas.
